||Automatic Call Distribution (ACD) Systems
- Call Centres
- Contact Centres
Most business communication and the majority of business processes are conducted over the phone.
The combination of modern technology with the friendly and expedient handling of calls by competent employees ensures professional customer care and a high level of customer satisfaction.
Computer Telephone Integration (CTI)
CTI is used to link telephone systems with a variety of software applications. CTI applications control the taking and connecting of calls as well as their technical initiation and termination. CTI also provides your employees with comprehensive information on the entire range of telephone system statuses.
Unified Messaging Services (UMS)
Unified Messaging refers to the integration of such functions as SMS, fax, voicemail and mobile applications in existing working environments, such as Microsoft Exchange. As a result of unified messaging, applications and procedures are greatly simplified, for instance by allowing the forwarding of fax or voice messages to the user as e-mails or the sending of outgoing SMS or fax messages via e-mail.
(WLAN, DECT, UMTS, GSM, Bluetooth)
Mobility Solutions give you more flexibility and efficiency by allowing your employees direct access to important information and data, even outside the company. Furthermore, Mobility Solutions provide the ideal conditions for setting up a wireless link between several locations – particularly when permanently installed networks begin to suffer from spatial problems.
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