BVG Communication Technologies – Your IT Service Provider in Munich
Today, no company can work without a powerful and modern IT infrastructure. And the requirements are constantly increasing. Digitalized processes and networked value chains require a reliable IT infrastructure that is optimally protected against failures and harmful attacks – around the clock, every day of the year. Small and medium-sized companies are usually not able to provide the necessary know-how themselves. They then fall back on IT service providers, who ensure smooth workflows with their consulting and support.
- Which tasks and services have to be part of the offer of an IT service provider is neither exactly defined nor very uniform. Providers with very different service ranges have established themselves on the market. A prior analysis of one’s own requirements is decisive for making the right choice.
- While most of the service providers on the market can handle simple data and system stability tasks, specialized providers are required for system integration tasks such as the configuration and setup of an ERP system.
- IT-Dienstleister bieten in einem gewissen Umfang auch Beschaffung und Einrichtung der erforderlichen Hardware an, ihr Kerngeschäft bezieht sich aber meist auf Auswahl, Implementierung, Anpassung und Wartung von Software zur Sicherung effizienter betrieblicher Prozesse.
Despite excellent business prospects, the market for IT service providers in Munich has changed continuously in recent years. More and more IT budgets are shifting from IT services to IT consulting, as the annual Lünendonk analyses of the IT consulting and IT service market in Germany show.
In addition to general economic influences, developments in the IT market play a particularly important role. Information technology is increasingly moving into the cloud with a significant change in the demand for consulting services in companies. Whereas years ago, IT service providers focused on hardware equipment and the installation and operation of corporate networks, there is now demand for managed services, outsourcing and system integration. The development and implementation of specialized software, on the other hand, now accounts for only a minor part of the offering. Far more frequently, however, there is demand for the adaptation and configuration of standard software to meet operational requirements. And sometimes IT experts are called in to salvage what can still be saved.
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IT service providers in Munich are partners for efficient business processes
In most cases, most IT service providers in Germany address their offerings exclusively to enterprise customers. In this respect they are to be distinguished from hardware repair shops and advice hotlines. The aim of an IT service, also known as IT service, is to support customers in the use of business information technologies and business software applications. Full service providers can be regarded as a kind of external IT specialist department.
IT service providers have customer requirements in mind
The demands on modern and efficient IT structures within a company have again increased significantly over the past 10 years. Without specialized experts, companies are hardly able to maintain this infrastructure and, above all, to protect it from unwanted intruders. And although some basic processes can be found in all companies and only a few of them differ from each other – e-mail systems as an example, each company has its own special features. These can be found in industry requirements, in special organizational structures or in an IT landscape that has not always grown in a straight line. Good IT service providers can and must adapt to the customer-specific situation. From a company’s point of view, those service providers who cover a broad spectrum of specialist expertise are particularly interesting. If companies have to work with several IT service providers, it makes sense to either name clear competencies internally or to assign a service provider to manage a project.
Information on IT services and IT services in Munich
Companies looking for a suitable IT service provider in Germany have questions. Here are some answers.
What does an IT service provider do?
IT service providers support companies in the selection, implementation, use and maintenance of IT hardware and software. They can analyze and optimize existing IT infrastructures, or be directly involved in new procurement.
What are IT services?
IT services are first differentiated into hardware and software, with business applications in the foreground. Thus, IT services primarily comprise the selection and implementation of business applications, but can also start at the development and programming stage, for example for web applications or apps. On the hardware side, IT services primarily comprise the maintenance and servicing of servers, computers and peripherals.
What distinguishes a good IT service provider?
Good IT service providers should meet some basic challenges as competent service partners for companies. 1. Reliability: Your IT service provider is reliable. This means not only complying with agreements, but includes minimum standards in handling data. Depending on the activity, they must allow a service provider deep insight into your business. This requires trust, but also solid contracts, based on the motto: trust is good, control is better. 2. Availability and reaction time: Your IT service provider is always available if possible. Server failures or problems with applications do not stick to business hours, but usually require immediate intervention. Look for an IT service provider that offers a reliable immediate service with a hotline that is available around the clock. 3. Availability and competence: Your IT service provider should have the necessary personnel capacities to implement an agreed schedule. It helps in the process of working together if an IT service provider does not hide behind technical terms and is able to understand and implement your requirements.
What services does an IT service provider offer?
1. Setup: IT systems in companies should function smoothly. IT-Service ensures the error-free communication of all hardware and software components. 2. Support: IT service includes regular or, depending on the agreement, permanent user support. 3. Maintenance: IT systems in companies must be constantly updated and secured. All related work is carried out by IT service providers.