Service, Support & Maintenance
Competent support and reliable maintenance with service level agreements
Every IT and communication solution requires a comprehensive service. Especially in the event of unexpected faults or even failures, a reliable and competent partner is required to ensure a rapid restoration of the system with defined service level agreements. BVG Support offers you a fault response via service desk, troubleshooting by highly qualified system technicians on site or via remote access as well as the maintenance and expansion of your systems. In any case, close and open communication with you is very important to us.
Service
Service desk
Do you have any questions for us? The staff of our service desk are at your disposal at the following times:
Monday to Thursday from 8 a.m. to 6 p.m.
Friday from 8 a.m. to 4 p.m.
Outside of this period and on nationwide holidays, your call will be automatically forwarded to on-call time.
Of course, we can also be reached by e-mail: servicedesk@bvg-systemhaus.de
Failure
Do you have reason to report a fault?
Our service desk will be happy to help you.
You can reach us 24 hours a day, 365 days a year, at: 0800 5252 123
Contact
Your direct line to us – just use our contact form.
Support
You can request our support services not only by phone or e-mail, but also online. To do this, please fill out the form below. This gives us the most important information directly in order to be able to help you in the best possible way.
Maintenance
Our services
We offer our maintenance services even without a rental or managed service contract. Even with existing communication solutions, we provide you with comprehensive maintenance that is appropriate to the manufacturer’s specifications. After all, communication systems must operate at all times. With our maintenance concepts, we develop preventive measures and regular service together with you in order to avoid possible bottlenecks or impending hardware failures. In doing so, we take your technical and personnel requirements into account and adapt our services to your needs – from basic maintenance to full service.
Remote control
Do you need help setting up a program? With TeamViewer, we are able to support you remotely in many matters. We’ll only see what’s on your desktop after you’re shared. And even with your consent, we can take over the PC control for you. TeamViewer does not require any installation, only an Internet connection. Special firewall shares are not required. If there are special security measures that can make it difficult for us to access, please inform us directly when contacting us. You support us in advance with this important information – thank you very much!
Click this (external) TeamViewer link, download the file and start the program. You will receive a one-time session ID from your BVG contact person, which will establish the connection between your PC and our service desk.
Alternatively: Send us your request via the contact form
