Today, communication must be comprehensive and function in real time. The enterprise communications definition today includes both voice telephony and modern solutions for unified communications that are integrated into the digital workplace of the future. This increases the accessibility and efficiency of partners who work together as a team. With Enterprise Telephony, we implement high-tech solutions for our customers based on company- and industry-specific tasks. This makes comprehensive enterprise communication a reality.
Take advantage of BVG’s expertise from numerous projects and many years of experience in the field of enterprise communications!
The Unified Communications approach integrates all communication services. Customers, suppliers or project staff working at different locations benefit from improved information exchange, greater flexibility and increased productivity. The solutions are usually summarized under the term UCC (Unified Communications and Collaboration).
Language and communication platforms
Voice platforms offer different communication solutions and functions that are independent of a specific technology or architecture. You benefit from a uniform software-based solution platform that unifies every IT, voice and communication environment.
CTI (Computer Telephony Integration)
With Computer Telephony Integration (CTI) you can easily and quickly dial your contacts with a mouse click. For example, you click on your contact in Microsoft Outlook, go to the corresponding icon or press a key combination – and your phone dials the desired phone number.
Unified messaging systems (UMS) integrate voice mail, fax mail, SMS, MMS and e-mail in one user interface. This enables you to communicate more easily, quickly and effectively with your business partners.
Instant messaging (IM) or chat enables direct correspondence with colleagues, business partners or a group of people via text messages, images and videos. The messages are transmitted immediately and can be answered immediately. Today IM belongs to the standard of the digital workplace and is taken for granted, especially by young professionals.
The employee shows his current availability via presence systems. He thus independently controls his readiness and the possible applications with which other people can contact him. This makes communication much more efficient.
Professional conferencing solutions facilitate internal and external team communication as well as collaboration. Compared to a simple telephone conference, web and video conferences also offer the option of video transmission and document exchange. Professional solutions represent the content in high quality.
Web Collaboration enables simple multimedia communication to bring geographically dispersed team members or webinar participants together via voice, video or shared virtual workspaces. The advantage over professional conference solutions is platform independence, as browsers and Internet access are sufficient.
With Mobility Solutions you increase the flexibility and efficiency of communication. You give your employees direct access to important information and data, even from outside the company. In addition, Mobility Solutions offer you ideal conditions for a wireless connection of several locations.
Pictures say more than words. That’s why a video image is the perfect complement to a conversation between geographically separated team members. However, the capacities in the network must be dimensioned accordingly in order to guarantee a smooth transmission in high quality.
Voice communication today encompasses much more than just the classic telephone system. With the use of multimedia applications and management tools, we create new communication channels and at the same time open up existing savings potential. Our product portfolio includes all components for a tailor-made communication solution.
DECT (Digital Enhanced Cordless Telecommunications) is a radio standard for cordless telephones. Base stations can be interconnected to form a multicell radio network and enable uninterrupted cordless telephony with high voice quality for office buildings or company premises.
Contact center systems enable efficient and transparent contact processing. Electronic media such as e-mail, chat and social networks are taken into account in the same way as the classic handling via the telephone. This allows you to make customer support more professional and optimize business processes.
Alarm and emergency call systems
Alarm systems facilitate fire detections and support tracking systems, but also report the failure of critical systems. Emergency call systems allow people with reduced mobility to request help independently and easily. They are used, for example, as light call systems in hospitals, senior citizens’ homes and nursing homes.